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FAQ's
Frequently Asked Questions (FAQ)
What types of prescription lenses do you offer?
We provide a range of prescription lenses, including single-vision, multifocal, blue-light filtering and UV-protection options. Our expert opticians ensure precise customisation for your vision needs.
How long does it take to collect my glasses?
The collection time depends on the type of lenses:
Ready-stock lenses:
Available for collection within an hour.
Single-vision prescription lenses:
Typically ready within 1-2 days.
Multifocal lenses:
Usually take 5-7 days.
Our team will notify you once your eyewear is ready for collection.
How do I know which frames suit my face shape?
Our staff will help you find frames that best complement your face shape, personal style and lifestyle needs. Visit our in-store experts for a personalised consultation.
Can I book an eye test with SEEN?
Yes, we offer professional eye tests at select locations. Book an appointment online or visit one of our stores to receive a comprehensive eye check-up from our expert optometrists.
Do you have a membership programme, and is it free to join?
Yes! Our A-Rewards programme is free to join and offers exclusive benefits, including discounts, vouchers and accessory replacements.
Sign up
today to start enjoying the perks!
Do you offer international shipping?
Yes, we ship internationally to select regions. Shipping costs and delivery times vary depending on your location. Please refer to our staffs for more information.
How do I take care of my glasses?
To maintain the longevity of your eyewear, clean your lenses with a microfibre cloth and lens cleaner. Store your glasses in their protective case when not in use and avoid placing them face down on hard surfaces.
What makes SEEN different from other eyewear brands?
SEEN blends luxury, quality, and affordability to offer stylish eyewear without compromising on craftsmanship. Our collections feature premium materials, innovative designs, and a seamless shopping experience, redefining how eyewear complements your lifestyle.
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